Dell is looking to give business travelers and IT managers a better way to protect laptops.
Starting June 30, Dell will begin offering a group of services for
its business laptops that will not only track stolen or missing
notebooks but also offer a range of security features that can remotely
erase company data from a hard disk drive.
To help bolster its case for the new services – Dell ProSupport
Mobility Services – Dell sponsored a study by the Ponemon Institute,
which showed that about 12,000 laptops are lost in U.S. airports each
week. Of those missing laptops, only about a third of notebooks
delivered to lost-and-found sites are ever recovered. In addition,
about 50 percent of laptops contain critical company data, but 65
percent of business travelers do not take any steps to secure that data.
While more and more business users turn to laptops as their primary
PC, the risk of losing data that had been downloaded to the HDD (hard
disk drive) has greatly increased as well as the possibility of having
the HDD damaged while traveling through an airport. While computer
habits have changed, the Ponemon study found that human behavior has
not adjusted to this new reality.
“One of the problems that we found is that there is a fatalistic
attitude with the business traveler that if the [laptop] is lost, I’m
never going to find it anyway,” said Larry Ponemon, chairman and
founder of Ponemon. “For many, it’s like dropping a penny in the middle
of the ocean. The flip side is that most airports have more than one of
these lost-and-found areas and people have to go to 20 or 30 of these
areas to try to find their laptop. It’s not that easy for the average
traveler to recover their lost property.”
At the same time, Ponemon said that many travelers do not back up
their data or use encryption to protect what has been downloaded to the
laptop. This places an additional burden on the IT department to not
only secure a fleet of notebooks that are constantly moving around but
also to explore ways to recover or purge lost data.
To counter what the Ponemon research found, Dell is offering this new set of services that can help find a lost laptop or try to recover or remove any lost data.
One service is designed to specifically track and recover a
notebook. In this case, certain Dell laptops are enabled with a GPS
device to help guide a user or police to a missing or stolen laptop.
Another feature allows Dell to track the IP address of a missing laptop
once the notebook is turned on and connected to the Internet.
If the laptop cannot be recovered, Dell offers a service dubbed
Remote Data Delete Service, which provides a remote “poison pill” that
can wipe an HDD clean. Once a user has an account, they can either call
Dell or use the company’s services Web site to request that all or some
of the data be erased. Since the security feature is embedded in the
BIOS, once the laptop is turned on, the process starts and the data is
wiped, said Chris Ratcliffe, Dell’s director of Global Services.
Other services in this package include hard disk drive repair
services and a program that will erase and then dispose of HDD that
ensures that all data is removed. The different services can be bought
as a complete suite or an IT department can select which different
service they want. For example, the tracking services by themselves
cost $99 for three years.
Dell is not the only PC vendor to offer different services aimed at the laptop.
For several years, Lenovo has offered ThinkVantage, a collection of
PC software tools that include protection, recovery and security
applications, for its ThinkPad laptops.
Other companies offer their own sets of tools and services, such as Intel’s vPro, a group of security and management features built into the processor itself,
or Phoenix Technologies building virtualization capabilities into the
BIOS. Hewlett-Packard is offering thin-client notebooks, which
eliminates the HDD, which ensure that no data can be downloaded on the
laptop at all.
By offering services and letting users select which ones they want,
Dell is not only targeting enterprises, but SMBs (small and midsized
businesses) that do not have the IT staff or budget to provide the
security features offered by many enterprises for their laptops.
While Dell, Lenovo and other PC vendors are exploring ways to make
laptops more secure, Rob Enderle, an analyst with the Enderle Group,
said many users and IT department do not take the possibility of losing
data seriously enough.
“I still worry that IT organizations are not taking this seriously
enough,” said Enderle, adding that many times security features such as
the Trusted Platform Module are not used. “If you think about the fact
that there is a TPM in virtually every business notebook sold today,
and yet less than 10 percent of them are turned on. It falls into a
belief that whatever is happening will not happen to me.”
