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It's Just Business, Personalized


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AMR Research president and CEO, Tony Friscia, and research director Rob Bois discuss how Web 2.0 technologies such as wikis, blogs and social networks are changing the face of customer management.

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Its Just Business, Personalized
AMR Research president and CEO, Tony Friscia, and research director Rob Bois discuss how Web 2.0 technologies such as wikis, blogs and social networks are changing the face of customer management.

Hosts: Tony Friscia

Length: 00:11:56

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